Return Policy
Effective Date: October 1st 2026
At The Sparkle Bookstore, we want every book to find the right reader. This Return Policy explains how returns and exchanges work for orders placed on our website.
1. Returns on Online Orders
We do not accept returns of online orders by mail. If something isn't right with your order, please call us at (845) 762-5368 or email [email protected], and we'll work out the best way to make it right.
2. Returning Books In Person
You are welcome to return books from an online order at our shop:
- Bring them to 642 Main Street, Sparkill, NY within 30 days of delivery or pickup
- Please bring your order confirmation
- Books must be in new, unread condition
We will refund your original payment method or issue store credit, whichever you prefer.
3. Damaged, Defective, or Incorrect Items
If your book arrives damaged or defective, or we sent the wrong item, that's on us. Please contact us within 7 days of receiving your order, ideally with a photo, and we will send a replacement or issue a refund. You will not need to ship anything back.
4. Items We Cannot Accept for Return
- Books that have been read, marked, or damaged after delivery
- Special orders and signed copies, unless they arrived damaged or were the wrong item
- Shipping charges, except where the error was ours
5. Changes to This Policy
We may update this Return Policy from time to time. Any changes will be posted here with a revised effective date.
6. Contact Us
If you have any questions about returns, please call us at (845) 762-5368, email [email protected], or stop by the shop.